Terms and Conditions

These terms must be accepted by you when you use Svasthya website or Application:

The users of Svasthya are requested to understand the following terms & conditions

  1. You must not accept these terms if:
    If you are not of legal age to bind agreement with us.
  2. If any changes are made to the Terms & Conditions:
    The Svasthya team can modify Terms & Conditions at any time, at sole discretion. If the Svasthya team will be modifying any content, the team will let you know either by site or through the app. It is a major factor that you agree to modified Terms & conditions. If you do not agree to be bound by the modified Terms, then you cannot use the services any more. Our services are evolving over time. We can change or close any services at any time without any notice, at our sole discretion.
  3. Privacy:
    Your privacy is very important to us. We will assure you that your private data will not be disclosed anywhere at any cost. If you have any questions or concerns about terms and conditions, please contact us at health@svasthya.ai
  4. Legal Activity:
    Do not use Svasthya to promote any illegal activities.
  5. Harmful Activities:
    Do not distribute content that harms or interferes with the operation of the networks, servers, or other infrastructure of Svasthya.
  6. Hacking Personal Information:
    Do not access other user’s accounts without their permission. Do not disturb other people’s personal information like email ID, passwords, Play Store or App Store credentials without their permission.
    NOTE: In case of any illegal activities from users, we can block their account permanently.

Shipping Policy

  • The products are shipped within 6 working days, once the order is placed by the customer.
  • The shipping time is dependent on the method of transit. Although, it may be varied in case of unforeseen circumstances or festivals.
  • If your order is time sensitive, make sure to contact us. We will facilitate a speed up shipping if Svasthya.
  • All orders will ship through ground courier unless otherwise decided. An estimate of the shipping charges is available while you “check out”.
  • As per our general guidelines, orders equal to and under INR 500, will have a normal shipping charge based on your location.
  • At Svasthya we assure to provide easy and quick shipment of our products to the customers. We will ensure, to the best of our abilities, that your order is delivered to you on time or earlier.

    • Return and Refund Policy

  • Ordering at Svasthya.ai is an easy and quick process. You can return or replace all items within 14 days of purchase.
  • Please ensure the following while accepting the orders:
    1. Do not accept any product by the courier services if the product is opened or tampered.
    2. Take a picture or make a video of the package if you find the product to be damaged or false product. This can be a supporting proof to check with our courier service.
    3. Do not break/tear the seal of the product if you have any doubts/questions about authenticity.
  • If the product seal is broken, we do not accept return/replacement of that product.
  • We will not be accepting any return/replacement if the above points are not being followed.
  • For return, send a snapshot of the outer packaging, Svasthya order number and images of the product received, with the invoice copy to our customer care at health@svasthya.ai. Ensure that the product is unused and unbroken. Seal, tags, boxes and other packaging has to be intact.
  • Return courier has to be arranged by the customer, we do not have the facility to arrange a return pick-up.

    • FAQs on Return Policy:

    Q: What should I do if I receive a damaged product, wrong product or missing units in my order?

    Ans: If an item is found damaged or incorrect as per description or units are missing as per ordered quantity, please send a snapshot of the outer packaging, Svasthya order number and images of the product received with the invoice copy to our customer care at health@svasthya.ai.
    Once the concern is raised, we will investigate it internally and will revert to you in 24-48 hrs. Once the investigation is over, in case of return, you will have to arrange for the return courier.
    The following steps will be taken further:

  • Once the product is received back to us, the quality team checks it and gives an update related to the product condition. The product should be in the same condition as delivered to you.
  • On receiving a positive response we will contact you; As per your request we will replace or refund you for the order (replacement is subject to availability of the particular product).
  • In case of negative response, the damaged product cost will be deducted from your refund.

    • Please Note: As per our Return Policy you need to raise concern within 14 days along with proper product images, unboxing videos and other required information.

    Q: What should I do when I receive a courier that has damaged the product/item?

    Ans: Do not accept the product/item from the courier. Kindly take images (or videos) of the same and share with us at health@svasthya.ai. It will help us raise the concern with the respective courier partner.
    Please Note: In case of this uncertainty, we will create a new order (same product) and will dispatch it to you immediately.

    Q: Is there a category (or product) specific policy for returns?

    Ans: Products should be returned in original packaging and sealed in. Opened or used boxes will not be accepted as returns.
    For issues like rashes, stomach upset, headache, like/dislike of flavour, flavour difference from one brand to other etc; the products will not be applicable for return. Please consult with a doctor before buying the product.

    Cancellation and Refund Policy

    After you have placed the order, it can be cancelled before it is dispatched.
    In case you request for a refund, it will be processed through the same mode of transfer within 7 – 10 working days.

    Payments

    Svasthya offers multiple payment methods.

    APPS & SITES: You may use Internet Banking, Airtel Money, Freecharge, Ola Money, Paytm, MobiKwik and Payzapp to make your purchase.

    CARDS: Svasthya accepts payments made using Visa, MasterCard, Discover, Diners Club, RuPay and American Express credit/debit cards in India.
    Whichever is your online mode of payment, you can trust us. We assure you that Svasthya’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.